HOW TO IMPROVE GUEST SERVICE IN HOSPITALITY INDUSTRY?
Regardless of whether somebody is travelling for business or pleasure, the degree of guest assistance an individual gets on their excursion will help decide if they return for another visit or caution their companions to stay away from your business.
In a period of automation and client service bots, it’s not difficult to begin scrutinizing the significance of guest service in the hospitality industry. It’s one thing for a customer to not mind the self-service of purchasing car insurance online, however, it’s completely different with regards to the lavish expenditure of being looked out for in the hospitality industry.
Here are some top tips to make sure that your business is giving the best guest service in the hospitality industry!
Being realistic means not to ‘show off’ your business, if it isn’t 5 star. So, don’t be something that you’re not otherwise at the end of the day, you will only have disappointed guests to reply to. Be honest to yourself and your business and make the most out of the great things that you can provide to your potential customers.
Businesses should be aware that the majority of their guests will be leaving online reviews once they have stayed at the hotel. This is if their experience was bad or good. Satisfied customers are looking for a great experience and enthusiastic services where it matters the most, and if you provide them with that, a positive review will be posted!
Deliver On Your Promise, Always!
Any business needs to keep customers and clients happy, but in the hospitality industry, it’s incredibly important to keep guests engaged for repeat business and referral purposes. For the customer to return all you need to do is deliver what was promised if you can exceed this expectation where possible this is a great tool to help gain referrals.
Remember satisfied and happy customers are loyal customers, go the extra mile if it’s the need, provide additional items wherever it’s possible, this always helps to impress. Just remember, customers are the most important part of your business, you wouldn’t have anything without them – focus on them at all times – and they will be impressed.
Respond To Feedbacks
Feedbacks play a significant role in helping the business to improve its customer service and be prepared for the next guest. Also remember to never ignore negative reviews, always acknowledge them with the utmost professionalism.
Lekhwar Hospitality was started in 2017 to ensure that the commercial kitchens are convenient and well-designed. Our team of experts have a sound understanding of designer show kitchens, theatre kitchens, bars, and buffet counters, gas systems, and fire suppression systems and more.
We have in-depth knowledge of the latest foodservice equipment, MEP services, and follow strict schedules for the delivery of supplies at sites.