Quality Service Management in Tourism and Hospitality
Did you know that ‘doing things wrong’ accounts for 30 or 40% of operating costs in service management in tourism and hospitality? The satisfaction of customers is the cheapest mean of promotion as per the research studies conducted by Knutson and Naumann. Studies also suggest that it is six to seven times more expensive to gain a new customer than it is to retain an existing customer. Got the gist, right?
The crux of the hospitality business is not just acquisition or diversification but customer retention. In fact, a 5% increase in customer retention can increase profits by 25% to 95%!
Explore the concept of quality management in the Hospitality sector along with Lekhwar Hospitality, who are expert pioneers in Quality Service Management in Tourism and Hospitality. If you own a chain of hotels resorts or restaurant, you might want to consider hiring the best hospitality consultant in India. Our team of exceptional talents train you and your team in the application of quality assurance, control and monitoring aspects.
Lekhwar Hospitality ensures Quality Service Management in Tourism and Hospitality through the continuous quest and delivery of services and products according to the standard expected. By making use of tools that calculate and improvise the quality service and mechanisms for quality recognition we often help our clients to exceed their consumer expectations. Through performance enhancement workshops, profitability scaling, innovative strategies along with improvisation of quality service and mechanisms we ensure your business represents a steady growth chart.
If you are one among these, Lekhwar Hospitality is here to help!
- Confident, self-motivated and passionate entrepreneurs
- Business managers looking to improve performance
- Managers, supervisors and team leaders
- Small business owners and entrepreneurs.
- Anyone interested to develop knowledge for better career prospects
We ensure tremendous improvement in the functional quality, environment, and technical quality of your hospitality setup. We also help you bring consistency in the 5 dimensions of service that is, assurance, reliability, empathy, tangibility and responsiveness. Get in touch with the top hospitality consultants in India today.